Our business is based on trust. For us as an insurance, the protection of personal data is a very important concern. We therefore comply with all applicable data protection laws and other standards. In addition, we strive to constantly improve data privacy.

On this website we have put together a series of information about data privacy:

  • On what basis do we process your data? (Item 1)
  • Data protection regulations for visiting the website "" (Point 2)
  • Your rights as a person affected (Item 3)
  • Contact for data protection (item 4)
  • Additional information on data protection, in particular for the protection of your personal data (Item 5)

1. On what basis do we process your data?

1.1 Legal Regulations

The processing of your personal data by AXA takes place on a legal basis and - if necessary - on the basis of your consent. The most important legal basis since 25.05.2018 is the so-called EU General Data Protection Regulation (EU-GDPR). Of course, we also observe all other relevant legal requirements, in particular those of the Federal Data Protection Act (BDSG) and the Insurance Contract Act (VVG).

1.2 Beyond the legal standard: Certified Code of Conduct and Binding Corporate Rules

Since the protection of your data is very important to us, we go beyond the legal standards. With effect from 01.01.2014, AXA Konzern AG has acceded to the "Code of Conduct for the Handling of Personal Data by the German Insurance Industry".

Thereby, AXA pledged to additional binding codes of conduct, which have been agreed with the data protection supervisory authorities of the German federal states and by the German Insurance Association e.V., headquartered in Berlin (GDV), and which have been certified by the State Data Protection Inspectorate in Berlin.

This reduces the processing of personal data by our insurance companies as much as possible and at the same time significantly increases the transparency of data processing.

Code of Conduct for the Handling of Personal Data by the German Insurance Industry (PDF 244 KB)

In addition, the AXA Group has introduced a mandatory corporate policy (so-called Binding Corporate Rules) on a global level approved by European supervisory authorities, which forms the basis of data processing in the Group and, in particular, of data transfers within the AXA Group worldwide.

As a result, a consistently high level of data protection is also legally guaranteed for data processing by AXA companies based outside the EU. Here you can find more information:

Binding Corporate Rules in German (PDF, 132 KB)

Binding Corporate Rules in English (PDF, 146 KB)

List of companies (PDF, 212 KB)

2. Data protection legal notice to visit the website „“

Transparency is an important component of trustful cooperation. Therefore, we would like to inform you in the following in accordance with the relevant legal requirements, in particular the EU-GDPR, on the processing of your personal data when visiting our website including sub-pages as well as your rights and ways of contacting us.

2.1 Responsible Person

You are on a website of AXA Konzern AG. Responsible for the data processed in the context of the use of the website by you is: AXA Konzern AG, Colonia-Allee 10-20, 51067 Cologne.

2.2 Basic Website Features ("Surfing")

Description & purpose of the processing of personal data

You do not have to register or identify yourself to use our website. As part of the use of the website, however, we must process your IP address in order to enable the functionality of the website, in particular in order to be able to provide you with the pages requested by you.

Legal basis for processing & legitimate interest on which the processing is based

As a rule, processing takes place on the basis of our legitimate interests in accordance with Art. 6 para. 1 lit. f) EU-GDPR. Our legitimate interest is to operate a website for advertising and general information and communication purposes, as well as for the presentation of AXA.

You are on a website of AXA Konzern AG. Responsible for the data processed in the context of the use of the website by you is: AXA Konzern AG, Colonia-Allee 10-20, 51067 Cologne.

2.3 Recording page views

There is no recording of page views.

2.4 Cookies

We do not use Cookies on our site.

2.5 External Services

We do not use external services on our site.

3. Your rights as an affected person

In case AXA has processed personal data of you, you have the following rights within the corresponding legal extent:

  • Information, in particular about data stored by the responsible person and their processing purposes (Art. 15 EU-GDPR)

  • Correcting incorrect or completing incomplete data (Art. 16 EU-GDPR)

  • Deletion, i.e. of data processed inappropriately or no longer required (Art. 17 EU-GDPR)

  • Limitations of processing (Art. 18 EU-GDPR)

  • objection to the processing, in particular if this is done to protect the legitimate interests of the person responsible (Art. 21 EU-GDPR) and

  • Data transmission, if the processing is based on consent or for the execution of a contract or by means of automated procedures (Art. 20 EU-GDPR)

Insofar as processing is based on your consent (Art. 6 (1) (a) or Art. 9 (2) lit. a), you have the right to revoke the consent at any time. The legality of the processing carried out on the basis of the consent before your revocation is not affected.

You also have the option to direct complaints

  • to our data protection officer, Colonia-Allee 10-20 51067 Cologne or
  • to the relevant supervisory authorities.

4. Contact for data protection

To exercise your legal rights, you can contact us in the most pleasant way for you.

E-mail adress: (unencrypted e-mail)

Phone number: 0221 148-24349

Fax number: 0800 3557035

In written form to: AXA Konzern AG, Data Protection Officer, Colonia Allee 10 – 20, 51067 Köln

5. Additional information about privacy

5.1 Communication per e-mail

When contacting us via e-mail, the personal data you have provided (usually your address and contact details as well as the message content) will be processed by us to handle your request.

The exact content and purpose of the communication is determined by the message content specified by you.Typical items of communication are e.g. requests for a possible cooperation or an investment in a startup represented by you.

Responsible for data processing in the context of e-mail contact

AXA Konzern AG is solely responsible.  

Legal basis for processing & legitimate interest on which the processing is based

The processing of the data in your message is carried out by us on the legal basis of Art. 6 para. 1 lit. f) EU GDPR (legitimate interests). The processing serves our business interest to get in contact with current, potential and former co-operation partners as well as your own interest in the answer to your inquiry.

If you provide us with special categories of personal data by e-mail, we will process them on the basis of your consent (Article 9 (1), 2 (a) EU GDPR). The giving of this consent is voluntary. Please note, however, that we cannot accept your request without your consent.

Recipients/categories of recipients

We will only forward your information to internal recipients (for example, responsible employees) or to the companies of the AXA Group to the extent necessary to answer your request. This person then processes the data in his own responsibility to the above-mentioned purposes. We will inform you separately about any additional recipients.

How long do we store your data?

We store your personal data only for the duration of processing your request.
For more information on e-mail communication with AXA, visit our site regarding “secure communication”.